The 公用事业部门 provides potable water, wastewater treatment 和 disposal 和 reclaimed water for irrigation, 服务年龄超过60岁,000 homes 和 businesses throughout unincorporated Charlotte County.
As a department of Charlotte County 政府, all departmental 政策 和 利率 are established 和 reviewed by the Board of 县委员会ers. The utility is a separate 政府ernment-owned enterprise that is fully funded by customer 利率, 费用及收费, not by ad valorem tax dollars.
The 公用事业部门 consists of four divisions: 政府, 业务服务, 工程 和 操作. The 公用事业部门 is led by the 公用事业公司 Director, who works under the direction of the County Administrator 和 Deputy County Administrator.
- 使命: 提供安全, 可靠的饮用水, reclaimed water 和 wastewater service for the enrichment of the community.
- 愿景: To enrich our community’s quality of life by providing reliable utility services that fulfill future dem和s.
- 价值观:
Committed – to public 和 environmental safety as good stewards of what we have been given.
Accountable – to the public through transparency 和 honesty.
Resourceful – efficiencies through collaboration, teamwork, technology 和 defined processes.
Energetic – Providing exemplary service that exceeds our community’s expectations.
Supportive – by striving to meet the needs of the public 和 our environment.
业务服务
业务服务 includes Customer Service, Billing & Collections 和 Meter Services, 和 is overseen by the 业务服务 Manager.
If you have a water or sewer emergency, please call us day or night at 941.764.4300或免费电话800.524.如果不在这个区域. We have a 24/7 response service.
Customer Service Phone Hours: 8:30 a.m. 到下午4:45.m. 星期一至星期五
Temporary customer payment center is open at the Murdock 政府 Center, 默多克圆环18500号, B109, 在夏洛特港, 周一至周五上午9点.m.，到下午4点.m.
公用事业公司 政府 Office: 8 a.m. 到5点.m. 星期一至星期五
The Customer Support Center 和 the Charlotte County East Port Environmental Campus located at 25550 Harborview Rd. 目前已关闭. The drop box at the entry gate is still open.
East Port Environmental Campus
25550 Harborview 路, Suite 1, Port Charlotte, FL 33980
电话: 941.764.4300
TDD: 941.764.4535
传真: 941.764.4557
电子邮件: CCUSupport@CharlotteCountyFL.政府
访问我们的网址: 脸谱网
邮寄地址:
公用事业部门
P.O. 516000箱
Punta Gorda, FL 33951-6000
工程
工程 provides full engineering 和 inspection services to residential 和 commercial utility customers, 和 overseen by the 工程 Services Manager.
电话: 941.764.4300，选项3
传真: 941.764.4319
Residential 和 Commercial Availabilities 和 Locates: 941.764.4300，选项3
- General engineering questions: 行政.Assistants@CharlotteCountyFL.政府
- Status of engineering projects in the design 和 review process: 工程.Coordinator@CharlotteCountyFL.政府
操作
操作 is responsible for the operation 和 maintenance of all County owned 和 operated water, wastewater 和 reclaimed water facilities, 包括植物, 升压站, 提升站, 消防栓, valves 和 the entire distribution 和 collection system. It is overseen by the 公用事业公司 Services Manager.
呼叫。 811 or visit from anywhere in Florida two full business days before digging. Tell the operator where you're planning to dig, what type of work you will be doing, 和 your affected local utility companies will be notified about your intent to dig. 再过几天, they'll send a locator to mark the approximate location of underground lines, pipes 和 cables in your yard, so you'll know what's below - 和 be able to dig safely.